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Page: How NDIS Ordering Works

Using Your NDIS Funding at Supply Med

Supply Med stocks a wide range of NDIS-claimable consumables and medical supplies. Whether you manage your own funding or work with a plan manager, ordering is straightforward.

We support two funding types:

  • Plan-managed — your plan manager pays on your behalf
  • Self-managed — you pay and claim reimbursement from the NDIA

We are not NDIS-registered, which means we cannot invoice the NDIA directly. Agency-managed participants cannot use their funding with us.

Plan-Managed Participants

If your plan is managed by a plan manager:

  1. Browse and add items to your cart as normal
  2. At checkout, select “Plan-Managed” as your payment method
  3. Enter your plan manager’s details and your NDIS participant number
  4. We issue a tax invoice directly to your plan manager
  5. Your plan manager processes payment — you pay nothing out of pocket

What you’ll need: Your NDIS participant number and your plan manager’s name and email address.

Self-Managed Participants

If you manage your own NDIS funding:

  1. Browse and add items to your cart
  2. Pay at checkout using any standard payment method
  3. We email you a detailed tax invoice
  4. Submit the invoice to the NDIA myplace portal to claim reimbursement

What you’ll need: Your NDIS participant number for your own records. Keep your invoice — the NDIA requires it for reimbursement claims.

Support Coordinators

Ordering on behalf of a participant? You can place orders directly using the participant’s plan manager details, or assist a self-managed participant through the checkout process.

For bulk or repeat orders across multiple participants, contact us to discuss account arrangements.

Which Products Are NDIS-Claimable?

Consumables funded under the NDIS typically fall under Core Supports — Consumables (Support Category 03). Eligible items include continence aids, wound care products, daily living aids, and other low-cost assistive products.

Not sure if a product is claimable under your plan? Check with your support coordinator or plan manager before ordering. Supply Med cannot advise on individual funding eligibility.

Frequently Asked Questions

Can agency-managed participants order from Supply Med? No. Because we are not NDIS-registered, we cannot process agency-managed funding. You would need to source NDIS-registered suppliers for agency-managed purchases.

Do you provide NDIS-compliant invoices? Yes. All invoices include the detail required for plan manager processing and NDIA reimbursement claims — item description, unit price, quantity, GST status, and supplier ABN.

Can I split payment between NDIS funding and out-of-pocket? Contact us before placing your order and we can arrange a split invoice.

How long does plan manager payment take? We dispatch orders once payment is received from your plan manager. Most plan managers process invoices within 3–5 business days. We recommend confirming turnaround times with your plan manager directly.