Last updated: April 2026

We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We collect personal information necessary to process your orders and deliver our services, including:

  • Name, address, and contact details
  • NDIS participant number (where provided)
  • Payment information (processed securely — we do not store card details)
  • Plan manager and support coordinator contact details
  • Order history and product preferences

How We Use Your Information

Your information is used to:

  • Process and fulfil your orders
  • Issue tax invoices and process NDIS claims
  • Communicate about your order status and delivery
  • Respond to enquiries and provide customer support
  • Comply with our obligations as a registered NDIS provider

Disclosure of Information

We do not sell or rent your personal information. We may share it with:

  • Courier and logistics providers to fulfil delivery
  • Plan managers and the NDIA for the purpose of processing NDIS claims
  • Payment processors for transaction security
  • Government agencies where required by law

NDIS-Specific Information

As a registered NDIS provider, we are subject to additional obligations under the NDIS Act 2013. Participant information may be disclosed to the NDIA or the NDIS Quality and Safeguards Commission where required for compliance, auditing, or incident reporting purposes.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption. Access to personal information is restricted to authorised staff only.

Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, contact us at [your email].

Complaints

If you believe we have breached your privacy, please contact us first. If your concern is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

For any privacy-related enquiries: [team@supplymed.com.au] | [0401 412 973]