Ordering with Your NDIS Plan Manager

If your NDIS plan is managed by a plan manager, you can shop at Supply Med without paying out of pocket. We invoice your plan manager directly — you just place your order.

How It Works

1. Browse and add to cart Shop as normal. Add the products you need to your cart.

2. Select Plan-Managed at checkout At the payment step, select “Plan-Managed” as your payment method.

3. Enter your details You’ll be asked for:

  • Your full name
  • Your NDIS participant number
  • Your plan manager’s name and email address

4. We send the invoice Once your order is submitted, we generate a tax invoice and send it directly to your plan manager for processing.

5. Your plan manager pays Your plan manager approves and processes the invoice. Once payment is received, we dispatch your order.

Dispatch & Delivery

Plan-managed orders are dispatched once payment is confirmed from your plan manager. Most plan managers process invoices within 3–5 business days, though this varies.

We recommend factoring your plan manager’s processing time into your order planning — particularly for consumables you use regularly. Don’t wait until you’ve run out.

Once dispatched, standard Australia Post delivery timeframes apply. See our [Delivery page] for details.

Our Invoices

All Supply Med invoices include the detail your plan manager needs to process payment:

  • Supplier name and ABN
  • Itemised product list with descriptions
  • Unit prices and quantities
  • GST status
  • Total amount

If your plan manager requires anything additional, contact us before placing your order.

For Support Coordinators

If you’re placing an order on behalf of a participant, use the participant’s NDIS number and their plan manager’s details at checkout. The invoice will be addressed accordingly.

For repeat orders across multiple participants, contact us to discuss account arrangements.

For Plan Managers

If you’ve received an invoice from Supply Med and have questions about an order, contact us at [orders@supplymed.com.au] with the invoice number and participant name. We’ll respond within 2 business days.

Not Plan-Managed?

  • Self-managed? — You pay at checkout and claim reimbursement from the NDIA. See our [NDIS Ordering page] for details.
  • Agency-managed? — We are not NDIS-registered and cannot process agency-managed funding.

Questions? 📧 [team@supplymed.com.au] 📞 [0401412973]